Where are you located?

We are now located in our new premises in Bunbury, Western Australia.

How much is shipping?

At checkout you will have the option to select standard post ($22.50) or express post ($29.50).  Once your order has been packed, we will get an accurate postage cost.  If your postage cost is LESS than the paid amount you will be refunded the difference, if your postage cost is MORE than the paid amount, you will be invoiced the difference.

Do you ship internationally?

We currently only ship within Australia

What do I do if i receive a damaged item?

We inspect all of our products thoroughly and guarantee all items leave here free of defects/damage (unless stated as a 'seconds' product).  If you receive a damaged item, please contact Australia Post to make a claim.

How long will my order take to get to me?

Orders typically ship within 3-4 business days during non-peak times.  In peak seasons (Christmas, Easter etc) please allow up to 5-7 business days for your order to be processed.  For custom orders, please allow up to 1 week for dispatch.  Australia Post transit times are out of our control.  You will receive tracking information via email once your shipping label has been generated.

I see an item I like, but it is an 'in store' only item.  Can I still purchase it?

Our 'in store' only items are large/bulky items that will be far too expensive to send via our main carrier, Australia Post.  We are happy to source a quote for shipping through other carriers, so please contact us if you wish to receive a shipping quote to your area.

What payment methods do you accept?

We currently accept Visa, Mastercard, Shop Pay, Apple Pay, Google Pay & Afterpay (please note, minimum spend of $100 for Afterpay)

When will you be restocking?

As we are a seasonal based company, alot of our products are pre-ordered and stock items change regularly. We cannot guarantee, especially with giftware, that items will be available again once sold out.

What is your refund policy?

Our refund policy can be found here

You can find further store policies at the bottom of the page